In efforts to uphold our high end experience for all of our amazing guests … no children below the age of 12 will be permitted in our salon and spa company unless they have a scheduled appointment with us. We love children …we just cannot have them in harm’s way as we have so many items and chemicals that they can potentially be harmed by.
Every reservation is reserved specifically for you!! Our policy is stated below:
NO Show: No show and no call, to secure your future reservation a 100% deposit will be required.
Less than 24 Hour Cancellation:
• 1st time it’s on us we understand that things come up.
• 2nd time we missed you and your service provider has been waiting …..50 % of all services will be required to reserve your next reservation.
• 3rd time All future reservations will require a 100% deposit to reserve your next reservation.
Please be aware that failure to cancel with sufficient notice results in missed opportunities to ll the appointment time, thereby denying waitlisted guests access to our services. As reserved services are personalized, excessive lateness (over 15 minutes) may necessitate adjustments to your scheduled services.
At Shelley’s , we are committed to providing a seamless and elevated experience for every guest. To ensure proper scheduling and availability, we require appointment confirmations.
A confirmation text and / and or email will be sent 48 hours prior to your scheduled reservation.
Guests may simply reply to confirm or cancel.
If we do not receive a response, our Team will personally reach out to you via a phone call 24 hours prior to your reservation.
If we are unable to confirm your reservation after these attempts, we reserve the right to release your appointment time to accommodate other guests that are on our providers cancellation lists and waiting lists for new guests.
We appreciate your understanding and cooperation in helping us maintain the highest level of service for all.
To secure a Saturday reservation during peak demand periods, our policy requires a $25-50 deposit depending on the length of your reservation.
For your convenience and ease we offer our convenient online portal.
NO REFUNDS NO EXCEPTIONS on Gift Card Purchases! Gift cards should be treated like cash. Gift Cards cannot be redeemed for cash. Shelley’s does not charge fees on gift cards. Shelley’s does not exchange gift cards for other gift cards. Shelley’s is not responsible if the Gift Card is lost, stolen, or used without permission. The gift card must be present at the time of service. We will not make any exceptions. Our gift cards expire 24 months from the time of purchase.
NO CASH REFUNDS issued for any products or services purchased ONLY STORE CREDIT WILL BE ISSUED if applicable. Spa Reservations for multiple services require a 50% deposit to secure reservation. Gift cards or Credit cards can secure your reservation. A full NON refundable 24 Hour Cancellation fee applies to all Spa packages.
Boutique items may be exchanged or returned within 14 days of purchase and an in store credit will be issued. All tags must still be attached and all items must look clean and no stains may be present. Shoes cannot show any signs of wear.
Haircare must all be returned within 7 Business days of purchase and will be given an in store credit. Some restrictions apply.
Image and FarmHouse Fresh Skincare are non refundable and non returnable. All skincare regimens are prescribed through our licensed Estheticians during your consultation. Please make sure you have addressed all your skincare needs and concerns during this time.
Jane Iredale Makeup is non refundable and non returnable. With our perfect match 3 step process you are a part of this experience of choosing the perfect shade just for you.
All appliances once OPENED may not be returned. Zero exceptions unless faulty equipment. All Hair Extensions/ Halos are NON refundable once order has been paid inhouse.
All services at Shelley’s have a 7 day satisfaction guarantee.. If proper tools, products, treatments and homecare were purchased at the time of service that was recommended.
All memberships are memberships to the Shelley’s Salon & Spa Company. We have many service providers that may assist you. All memberships are a 6 month contract. All memberships require a 30 day cancellation notice in writing within the contract terms. We provide a hassle free form in house for your convenience. Membership holders refer to our 24 hour cancellation policy. No show, No Call, or non 24 Hour notice will result in a loss of credit for your monthly membership for that month.
Bridal Party Reservations require a 50% deposit to secure the exact date on our appointment book. All members of the Party must pay at the same time to secure the date. On location Bridal is a 50% deposit, On location fee and mileage trip charge applied plus standard gratuity will be applied to overall service charge. Final payment must be paid in full 7 business days prior to the event. 20 % Gratuity is added to all on location parties.
