Forms of payment we accept: American Express, Master Card, Visa, ApplePay and Shelley’s Gift cards. We do not accept checks.
Refund & Return Policies
NO REFUNDS NO EXCEPTIONS on Gift Card Purchases! Gift cards should be treated like cash. Gift Cards cannot be redeemed for cash. Shelley’s does not charge fees on gift cards. Shelley’s does not exchange gift cards for other gift cards. Shelley’s is not responsible if the Gift Card is lost, stolen, or used without permission. The gift card must be present at the time of service. We will not make any exceptions. Our gift cards expire 24 months from the time of purchase.
NO CASH REFUNDS issued for any products or services purchased ONLY STORE CREDIT WILL BE ISSUED if applicable. Spa Reservations for multiple services require a 50% deposit to secure reservation. Gift cards or Credit cards can secure your reservation. A full NON refundable 24 Hour Cancellation fee applies to all Spa packages.
NO SHOW, 24 Hour Cancellation policy. 1st time it’s on us. 2nd time 50 % due to secure reservation, 3rd time 100% due to reserve your next reservation with us.
Boutique items may be exchanged or returned within 14 days of purchase and an in store credit will be issued. All tags must still be attached and all items must look clean and no stains may be present. Shoes cannot show any signs of wear.
Haircare must all be returned within 7 Business days of purchase and will be given an in store credit. Some restrictions apply.
Image and FarmHouse Fresh Skincare are non refundable and non returnable. All skincare regimens are prescribed through our licensed Estheticians during your consultation. Please make sure you have addressed all your skincare needs and concerns during this time.
Jane Iredale Makeup is non refundable and non returnable. With our perfect match 3 step process you are a part of this experience of choosing the perfect shade just for you.
All appliances once OPENED may not be returned. Zero exceptions unless faulty equipment. All Hair Extensions/ Halos are NON refundable once order has been paid inhouse.
All services at Shelley’s have a 7 day satisfaction guarantee.. If proper tools, products, treatments and homecare were purchased at the time of service that was recommended.
Child Policy
In efforts to uphold our high end experience for all of our amazing guests … no children below the age of 12 will be permitted in our salon and spa company unless they have a scheduled appointment with us. We love children …we just cannot have them in harm’s way as we have so many items and chemicals that they can potentially be harmed by.
Membership Policy
All memberships are memberships to the Shelley’s Salon & Spa Company. We have many service providers that may assist you. All memberships are a 6 month contract. All memberships require a 30 day cancellation notice in writing within the contract terms. We provide a hassle free form in house for your convenience. Membership holders refer to our 24 hour cancellation policy. No show, No Call, or non 24 Hour notice will result in a loss of credit for your monthly membership for that month.
Bridal Party Policy
Bridal Party Reservations require a 50% deposit to secure the exact date on our appointment book. All members of the Party must pay at the same time to secure the date. On location Bridal is a 50% deposit, On location fee and mileage trip charge applied plus standard gratuity will be applied to overall service charge. Final payment must be paid in full 7 business days prior to the event. 20 % Gratuity is added to all on location parties.
